Customer Experience

The Wind River Customer Experience

Ever wondered what it’s like to have a home custom built for you? At Wind River, we are fully committed to your customer experience from start to finish, and beyond. We pride ourselves in our collaborative design process because we believe a home should be a reflection of the people who live in it. We love working with each of our clients on their individual designs, and we believe the journey doesn’t end when you receive your home. It’s just the beginning, and we’re invested in setting you up for success! We get asked a lot about our design and build process, so here’s a breakdown of what you can expect when you build with Wind River.

Customer Experience - Moses & Stone
Customer Experience - Pykes

When you reach out to us about your project, we take the time to speak with you on the phone, get to know you, and build out a custom quote for your home. We do our best to accommodate your “must-haves” list and allow for small changes in the floor plan where possible—maybe you want to add a loft or a bump-out, or maybe you have a cooking appliance that is really important to you. We’ll work hard to make sure your home fits your wants and needs—a home should fit a life, not the other way around. We’ll also take into consideration your overall site plan, including utilities and the way your home will be situated on the land. Once you’re in our build schedule, we’ll have a full design consultation with you to go over every detail of both the exterior and interior of your home. In this phase, you can still make changes if you decide you want to do something different than the original quote. Don’t worry if this seems overwhelming! Our design team does a fantastic job at intuiting people’s styles and aesthetics. Whether you have a vague concept of what you want, such as “rustic or scandi modern,” or a full Pinterest board you’ve been compiling for years, they’ll help you design a home that’s a perfect fit.

After the initial design consultation, the design team will create a design board just for you, complete with exterior elevations, color palettes, and material samples, all pulled together so you can visualize how your home will look and feel.

Customer Experience - Design Board
Customer Experience - Design Board
Customer Experience - Design Board
Customer Experience - Design Board

Once everything has been approved, we’ll order materials and get everything ready to begin production on your home. While your home is being built, we’ll send you weekly photo updates so you can see it at every stage and have the chance to comment or ask questions. And if you ever want to come see it in person, we love welcoming our customers!

Prior to completion, we’ll provide you with a site plan of your home showing all of the water and utility connections so you can prepare for its arrival. We’ll also certify your home with Pacific West Associates upon completion and apply the plaque prior to shipment or pick-up. Our team will request quotes from our trusted third-party shippers and present them to you with information about each company so you can choose who you want to transport your home.

You’ll also receive a customized QuickStart guide for your tiny home. This includes everything from how to properly level your home and utility set-up, to appliance and material maintenance. Do you have butcher block countertops? We’ll tell you how to care for them. We’ll provide information on the paints and stains used in your home (in case you want to do touch-ups), the user manuals and serial numbers for all your brand name appliances, and even walk-through videos of us personally demonstrating how the systems in your home function! All of these resources are to help ensure easy installation and care of your tiny home on site. We want you to feel confident from the start. (You can also check out our article on How To Feed And Water Your Tiny Home for information on taking care of a tiny home.)

Quickstart Guide
Quickstart Guide

And last but certainly not least, we include a 1-year warranty on the workmanship of our homes. We take great pride in the work we do, and we only build homes we’d all sign our names to. Additionally, there are many other warranties that pass through to you as the owner, including the trailer, roofing, siding, windows, mini split, and appliances.

Our homes are built for a lifetime and built for freedom. And we love to hear about our clients’ tiny home journeys along the way! Customer interviews (such as this one with our client and friend Alex) are great for aspiring tiny home dwellers, and they give us a chance to catch up with you and maintain a relationship with the people we build for. Your success is our success!

Have you been thinking about going tiny for years? Want a home that’s truly unique to you? Get in touch with us for a custom quote.

Written By:

Did you enjoy this post? Share with your friends!

Share on facebook
Share on twitter
Share on pinterest
Share on linkedin
Share on tumblr
Share on email
Exterior of a cost effective Tiny Home produced by Wind River Tiny Homes

Discover fair pricing for tiny homes and see how you can get the best tiny home for your money.

Learn how you can reduce your carbon footprint through tiny home living and make a positive impact on the environment.

Wind River Legacy – Lupine

This tiny home showcase features the Lupine, a Wind River legacy tiny house with a warm, inviting palette that mirrors its mountain home.

Setting Up Your Tiny Home - Skirting 1

There's a lot to consider when preparing a site plan for your tiny home. This post will give you some pointers and help get you oriented with where to start and what questions to ask.

We often read about things we can do within the home itself to live a more sustainable lifestyle, but there are also things we can do for the landscape around our homes. Check out Shades of Green Permaculture's recent blog post on how to expand your positive impact to the land around you.

The Tiny Life—Tiny House Parking

This article provides a treasure trove of information on the different parking options available for tiny homes. Finding a place to park is the first and often largest hurdle for tiny home ownership. Explore your options with the help of this detailed guide from The Tiny Life.

Tiny Home Builders—Tiny Living with a Family

We get inquiries every week from families with small children looking to downsize into a tiny home. Is it possible? Will we all fit? Check out this article from Tiny Home Builders to help gauge your family's readiness to take the plunge.

Microlife Institute—Cottages on Vaughan

Atlanta now has a micro-cottage community in a ground-breaking new development on a half-acre property in Clarkston. This climate-conscious village consists of 8 tiny cottages on foundation incorporating solar panels and regenerative landscaping. Check it out!

Community First Village

This post highlights the incredible work by Mobile Loaves & Fishes in Austin, TX to create a transformative residential program serving people experiencing chronic homelessness.

Ingenity Electric

Learn about our collaboration with Ingenity Electric to build an Experience Center for the world’s first 100% electric towboat—the multisport Super Air Nautique GS22E.

SLC Tiny Homes for the Homeless

Kudos to Mayor Mendenhall and the other strategic partners in an initiative for affordable housing for the homeless in Salt Lake City.

Williams Interview, Georgia

We interview a previous client about living in a tiny home community, and the benefits of having a developer set up your home and living with like-minded people. We also talk about some advice for living with less and maximizing your living space by extending it outdoors.

Permaculture - Shades of Green

This post features a permaculture concept for a tiny home pocket neighborhood, created by our friends at Shades of Green Permaculture.

Wind River Legacy – Vista

This tiny home showcase features the Vista, a Wind River legacy tiny house with a palette and design inspired by it's surroundings.

Wind River Dweller Interview- Johnston, Virginia

We interview a previous client and tiny home dweller about the challenges, frustrations, and triumphs of their tiny home journey. She offers important insight into zoning and permitting, electric, and water, as well as other general advice about going tiny.

Tiny Home Principles

Thinking about going tiny? Here are some things to consider before taking the plunge.

Questions to ask your tiny home builder

Some things to consider and questions to ask when looking for a tiny home builder.

Park Model RV

Learn more about Park Model RV certification and the challenge of understanding the legality of tiny home placement.

East Coast Tiny House Communities

A place where people share land, tips, and ideas about all things tiny. Tiny house communities create a place where people can coexist in their tiny homes. In this post we take a look at tiny house communities on the East Coast.

Maintenance – How To Feed and Water Your Tiny Home

Whether you're already a tiny house dweller or just beginning to make plans, this post hits on some important tiny home maintenance considerations.

Tiny Home Interior Design Features We Love

This post includes some of our favorite tiny house interior design features. Unique accents can help make your home an expression of who you are.

The Lykke

This tiny home showcase features the Lykke, a 24ft Wind River legacy tiny house with a cozy interior inspired by Danish design.

The Mayflower

Take a closer look at Wind River's legacy build The Mayflower, a 24 ft tiny home with dark cherry stains and sea glass blues.

Take a deeper dive into Wind River's legacy tiny house The Rook. The industrial style of The Rook, with an old-world feel, showcases Wind River's ability to capture any aesthetic and to create a look and feel that is unique to each client.

Pacific Drift

One of our legacy tiny homes, The Pacific Drift, was exported to Japan! Read our post about some of the challenges of shipping a house to another country.

This post features the Penobscot, one of Wind River's legacy builds. Named after the river in Maine, this tiny home is reminiscent of the coastal cottages of Maine.

Exterior of a cost effective Tiny Home produced by Wind River Tiny Homes

Discover fair pricing for tiny homes and see how you can get the best tiny home for your money.

Learn how you can reduce your carbon footprint through tiny home living and make a positive impact on the environment.

Wind River Legacy – Lupine

This tiny home showcase features the Lupine, a Wind River legacy tiny house with a warm, inviting palette that mirrors its mountain home.

Setting Up Your Tiny Home - Skirting 1

There's a lot to consider when preparing a site plan for your tiny home. This post will give you some pointers and help get you oriented with where to start and what questions to ask.

We often read about things we can do within the home itself to live a more sustainable lifestyle, but there are also things we can do for the landscape around our homes. Check out Shades of Green Permaculture's recent blog post on how to expand your positive impact to the land around you.

The Tiny Life—Tiny House Parking

This article provides a treasure trove of information on the different parking options available for tiny homes. Finding a place to park is the first and often largest hurdle for tiny home ownership. Explore your options with the help of this detailed guide from The Tiny Life.

Tiny Home Builders—Tiny Living with a Family

We get inquiries every week from families with small children looking to downsize into a tiny home. Is it possible? Will we all fit? Check out this article from Tiny Home Builders to help gauge your family's readiness to take the plunge.

Microlife Institute—Cottages on Vaughan

Atlanta now has a micro-cottage community in a ground-breaking new development on a half-acre property in Clarkston. This climate-conscious village consists of 8 tiny cottages on foundation incorporating solar panels and regenerative landscaping. Check it out!

Community First Village

This post highlights the incredible work by Mobile Loaves & Fishes in Austin, TX to create a transformative residential program serving people experiencing chronic homelessness.

Ingenity Electric

Learn about our collaboration with Ingenity Electric to build an Experience Center for the world’s first 100% electric towboat—the multisport Super Air Nautique GS22E.

SLC Tiny Homes for the Homeless

Kudos to Mayor Mendenhall and the other strategic partners in an initiative for affordable housing for the homeless in Salt Lake City.

Williams Interview, Georgia

We interview a previous client about living in a tiny home community, and the benefits of having a developer set up your home and living with like-minded people. We also talk about some advice for living with less and maximizing your living space by extending it outdoors.

Permaculture - Shades of Green

This post features a permaculture concept for a tiny home pocket neighborhood, created by our friends at Shades of Green Permaculture.

Wind River Legacy – Vista

This tiny home showcase features the Vista, a Wind River legacy tiny house with a palette and design inspired by it's surroundings.

Wind River Dweller Interview- Johnston, Virginia

We interview a previous client and tiny home dweller about the challenges, frustrations, and triumphs of their tiny home journey. She offers important insight into zoning and permitting, electric, and water, as well as other general advice about going tiny.

Tiny Home Principles

Thinking about going tiny? Here are some things to consider before taking the plunge.

Questions to ask your tiny home builder

Some things to consider and questions to ask when looking for a tiny home builder.

Park Model RV

Learn more about Park Model RV certification and the challenge of understanding the legality of tiny home placement.

East Coast Tiny House Communities

A place where people share land, tips, and ideas about all things tiny. Tiny house communities create a place where people can coexist in their tiny homes. In this post we take a look at tiny house communities on the East Coast.

Maintenance – How To Feed and Water Your Tiny Home

Whether you're already a tiny house dweller or just beginning to make plans, this post hits on some important tiny home maintenance considerations.

Tiny Home Interior Design Features We Love

This post includes some of our favorite tiny house interior design features. Unique accents can help make your home an expression of who you are.

The Lykke

This tiny home showcase features the Lykke, a 24ft Wind River legacy tiny house with a cozy interior inspired by Danish design.

The Mayflower

Take a closer look at Wind River's legacy build The Mayflower, a 24 ft tiny home with dark cherry stains and sea glass blues.

Take a deeper dive into Wind River's legacy tiny house The Rook. The industrial style of The Rook, with an old-world feel, showcases Wind River's ability to capture any aesthetic and to create a look and feel that is unique to each client.

Pacific Drift

One of our legacy tiny homes, The Pacific Drift, was exported to Japan! Read our post about some of the challenges of shipping a house to another country.

This post features the Penobscot, one of Wind River's legacy builds. Named after the river in Maine, this tiny home is reminiscent of the coastal cottages of Maine.

5 models, 100's of configurations. Your perfect tiny home awaits.

5 models, 100's of configurations. Your perfect tiny home awaits.